Did you forget to check out?

Your Mixx Card is a business OV chip card. Traveling with the Mixx card is easy. However, small things can go wrong from time to time, such as a missing check out. The result can be that too much is paid for the trip. This is what you can do:

Credit refund from NS

In case you missed a check out for a journey with the NS, they will charge the boarding fee of €20, -. Through a refund application you can request a credit refund from the NS. For this refund application we refer you to www.uitcheckgemist.nl. You can apply for a refund a maximum of three journeys per operator between January and June and between July and December. The application must take place within 6 months after you have made the trip. The refund is 'deposited' as a balance on your Mixx Card.

Credit refund from a public transport operator other than the NS

All operators are connected to www.uitcheckgemist.nl. We therefore refer to this website for refund requests.

Would you like more information?

Do you want to determine your optimal mix together with us? Then please make an appointment with us, we are here to help.

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