Did you forget to check out?

Your Mixx Card is a business OV chip card. Traveling with the Mixx card is easy. However, small things can go wrong from time to time, such as a missing check out. The result can be that too much is paid for the trip. Below you will find which actions to take.

Credit refund

In case you missed a check out you will receive a message from us. To request a credit refund, we refer you to www.uitcheckgemist.nl. On this website you can request a credit refund from all operators in case of a missing check out. 

On www.uitcheckgemist.nl you can request a credit refund between January and June and between July and December for a maximum of three trips per operator. Please note: with NS you can request a credit refund a maximum of three times per calendar year in case of a missing check out.

Despite the fact that you receive a message from us, it sometimes can take a while before a trip is visible on www.uitcheckgemist.nl. In most cases the trip becomes visible within 15 days. You can set up an email alert through this link, so you will receive an automatic message from www.uitcheckgemist.nl when you can request a refund.

Please note: after you request a credit refund, the credit will be available for your card. You can load the credit to your card at a NS ticker machine or other OV chip card service points. After you loaded the credit on your card, we will credit the amount to your employer. 

Would you like more information?

Do you want to determine your optimal mix together with us? Then please make an appointment with us, we are here to help.

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